1. Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• Returns are accepted within 14 days of receiving your order.
• Items must be unopened, unused, and in their original packaging.
• Due to hygiene reasons, we cannot accept returns on opened tea products.

2. How to Initiate a Return
To start a return, please contact us at [email] with your order number and reason for return. We will provide you with return instructions.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package with a photo of the issue. We will arrange a replacement or refund.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Non-Returnable Items

• Opened or used tea products.
• Gift cards and digital products.
• Sale or discounted items.

7. Contact Information
If you have any questions about our return policy, please reach out to us at [email].